FAQ

How do I know which products are age-appropriate for my child

She's That Girl Dolls are recommended for ages 6+. Every She's That Girl product is labeled with an age-grading icon to ensure your purchase is appropriate for the age of the recipient. 

WARNING: CHOKING HAZARD: Toy contains small parts. Not for children under 3 years.

How does She’s That Girl ensure products are safe?

At She's That Girl Dolls safety is always a priority at every step of our development process. Our products are continually monitored by our internal product teams. If any problems are discovered, we are committed to taking prompt, responsible corrective action.

How can I care for my She’s That Girl Doll?

• Use a damp cloth and mild detergent to clean your doll’s face.  Cover the doll’s eyes to avoid getting water in them.
• Use a damp cloth and mild detergent to spot clean your doll’s fabric body.  Lay flat to air dry. Do not submerge the doll in water.
• Do not wash doll clothes in washing machine.

How can I care for my dolls hair? 

• REIGN - Do not use a hairbrush, comb, heated styling tools or hair care products on your doll’s hair.  Finger-style only to position hair coils.
• NOVA - Do not use a hairbrush, comb, heated styling tools or hair care products on your doll’s hair.  Finger-style only to position hair curls.
• SAGE - Do not use heated styling tools or hair care products on your doll’s hair.  Use a comb or wire wig brush to style as desired. 
• QUINN - Do not use heated styling tools or hair care products on your doll’s hair.  Use a comb or wire wig brush to style as desired. 

Has my order been shipped? When will I receive it?

 How do I ask a question about a previously placed order?

Can I place an order to be shipped outside of the U.S. and Canada?

No, unfortunately at this time we are only able to ship product within the continental U.S. 

What should I expect for product availability and delivery during the holidays? 

Ordering as early as possible is the best way to ensure you get all your gifts in time for the holidays.

Is the She’s That Girl website shopping secure?

Yes, we are committed to providing you a secure shopping experience. For your security, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent any private information you enter from being intercepted. We encrypt your credit card number and personal information using Verisign’s Secure Server ID, which enables secure communications.

What browser should I use to view shesthatgirldolls.com and place an order?

For the best viewing and navigational experience, we recommend using the latest versions of Firefox, Chrome, or Safari. You can download the most current versions for free by clicking on the browser names.

What forms of payment do you accept at the She’s That Girl website?

We accept MasterCard, American Express, Visa, Discover/Novus, Apply Pay, Google Pay, Shop Pay. You must be at least 18 years old to order. We do not accept money orders, cash, or checks for orders placed online.

Do you offer a financing option?

Yes. Through Shop Pay, you can split your purchase into 4 equal interest free payments—with no additional, hidden, or late fees. Learn more about this option.

How will I know if my order went through?

You will normally receive a detailed order confirmation email within 10 minutes of placing your order. Please be sure to provide your full email address, without spaces at checkout.

How long does it take for an order to go through?

Our goal is to ship your order as quickly as possible, subject to availability, receipt of payment, and credit card authorization. 

How do I change or cancel an order?

If you need to change or cancel your order email us at shesthatgirldolls@gmail.com with your order number and request. 

How do I return an item I purchased from She’s That Girl Dolls? 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please fill out a return form in our returns portal. Upon submitting your return request, please send your return to the following address: [INSERT RETURN ADDRESS]. Customer is responsible for return shipping.

Items sent back to us without first requesting a return will not be accepted.

For additional information on our return policy please visit our Returns Page.